It's been 4 days since I first sent e-mail to HLJ regarding the insufficient screws. I've sent a follow-up 2 days ago and just now I've sent another follow-up, this time to 4 HLJ e-mail support addresses.
If they do not respond, then it's clear that they do not offer after-sales support even if it is a manufacturer fault.
UPDATE:
I just received this from e-mail:
Hi Bobby,
Thank you for writing in.
We are sorry to hear about the missing screws. I will contact Yamato and get them for you.
Thank you for shopping at HobbyLink Japan! We appreciate your business!
Best Regards,
Brian Keaney
HobbyLink Japan
www.hlj.com
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